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Ben Zhou

  • Total activity 42
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Activity overview

Latest activity by Ben Zhou
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    Ben Zhou created an article,

    Cannot receive Email

    Please following below procedures kindly. 1. Please verify registered email account and ensure it is correct. 2. Please check spam folder in email system to search the email. 3. Whitelist BoxEx ...

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    Ben Zhou created an article,

    Deposit does not arrive

    The exchange I am sending to BoxEx from shows that my transaction completed, why haven’t I received anything on BoxEx? A withdrawal marked as “completed” or “success” on an exchange does not mean t...

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    Ben Zhou created an article,

    How to handle stolen funds transferred to BoxEx?

    The victim must go though KYC verification on www.btcbox.com. The victim must submit a support request on support.btcbox.com, providing the following details: Detailed description of how the hack ...

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    Ben Zhou created an article,

    Security Tips

    4 security tips listed as blow: DO NOT give your password to anyone! DO NOT call any phone number for someone claiming to be BoxEx Support! DO NOT send any money to anyone claiming to be a member ...

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    Ben Zhou created an article,

    Google 2FA Guideline

    How to Enable Google 2FA Please log in BoxEx website, and enter for account center, then click ‘enable’ in Google Auth section. If clicked‘enable’ in Google Auth section,’Enable Google Authenticati...

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    Ben Zhou created an article,

    How to reset Google 2FA

    If you wanted to reset Google Authentication, please following up below steps: 1. After enter user name and password, in the page ‘Google Authentication’, click “No Authentication Code?” 2. If you ...

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    Ben Zhou created an article,

    How to Reset SMS Authentication

    If your phone is functioning normally, please login to your BoxEx account and enter the User Center. Once there, click the “Disable” button next to SMS Auth under Two-factor Authentication and foll...

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    Ben Zhou created an article,

    Google Auth (2FA) Binding Failure

    How to resolve “binding failed” issue? Answer: Make sure the “Google Authenticator” app is installed on your Mobile phone. Make sure the time (clock) on your mobile phone (the one running the G...

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    Ben Zhou created an article,

    Withdrawals missing

    I made a transaction from Binance to another Exchange/Wallet, but I haven’t received my funds yet. Why? If you encounter an issue where your withdrawal is missing, please check the corresponding lo...

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    Ben Zhou created an article,

    Sent to wrong address

    If you sent your coins to a wrong address, BoxEx did not receive these coins. And BoxEx do not know who controls those addresses and have no means of recovering those coins.  If you know who that a...