The victim must go though KYC verification on www.btcbox.com.
- Detailed description of how the hack happened
- Detailed (clickable) blockchain links of all transactions involved
- A signed NDA or a statement agreeing to obey non-disclosure standards from Binance
If BoxEx thinks there is reasonable evidence that the funds are stolen, BoxEx may lock the funds temporarily.
The victim must provide a police report within 24 hours of filing the support request. From there, BoxEx will work directly with law enforcement to handle processing of the funds.