If you wanted to reset Google Authentication, please following up below steps:
1. After enter user name and password, in the page ‘Google Authentication’, click “No Authentication Code?”
2. If you had backup key for Google 2FA, you can reset it quickly as link ‘Visit tutorial’. Otherwise, click ‘confirm the application reset’.
3. click the link ‘Confirm Reset’ in confirmation email to reset Google 2FA
4. If User has finished KYC or never depositing coins, please ignore the step. Otherwise, please input latest depositing address for specified coin. Noted that your account will be locked for 2 hours if you inputted wrong address for 3 times.
5. Please upload 3 pictures ID card front page, ID card back page, hand hold ID card picture with paper which contain reset Google 2FA and current time.
6. Click ‘Submit’ to fulfill the process.