BoxEx tries its best to improve SMS Auth. coverage. However, some countries and areas are currently not supported.
1.If you cannot enable SMS auth., please refer to our Global SMS coverage . If your area is not covered on the list, please enable Google Auth.
If you have bound SMS auth., or you are in the Global SMS Geo. coverage, please take the following steps:
- Ensure the Cellphone has good signal, otherwise, please re-position to a better spot.
- Close Anti-virus software and/or firewall apps on your cellphone;
- Restart your cell phone.
If you still cannot receive SMS code, please reply to the support ticket with your cellphone number, machine type, ios/Android version, and your location. Binance will respond to you as soon as possible.